We’re Growing and Hiring!!

Personal Lines Assistant / Customer Service Representative (CSR)

Employer: Buntain Insurance Group of Companies

Start date: April 5th, 2016

Buntain Insurance Group of Companies is looking for a Personal Lines Assistant / Client Services Representative (CSR) to help support the business demands of the company.  This position requires a client focused individual that is a driven self starter, highly organized, high attention to detail, has a positive attitude, is comfortable working by phone, email and has excellent verbal and written communication skills.

At Buntain Insurance Group of Companies we provide a friendly, supportive team environment, where you will be given the freedom to work independently with support and accountability for meeting and exceeding your daily tasks and career goals. We are highly focused on your education and growth as an insurance professional by offering you opportunities to grow and advance within our expanding organization.


Job description:

Personal Lines Assistant / Customer Service Representative (CSR)

Daily Tasks include but are not limited to: 

  •   Assist the Personal Lines Team &   Portfolio Managers
  •   Assist with the processing of Evaluations,   Memos, Endorsements, Renewals
  •   Assist with client enquiries and issue   resolution
  •   Assist with payment processing
  •   Service ICBC / Auto clients in person and   over the phone
  •   Lead ICBC Batching, Inventory and Stock   Return process
  •   Oversee Private Auto Portfolio – including   servicing clients, processing Renewals and Endorsements, etc.
  •   Other duties as required to support the   operation of the business


Full Time

Tuesday to Saturday

37.5  hours/week



Fundamentals of Insurance or CAIB 1

With continuous growth and demand there is a lot of opportunity for advancement. Our team want you to succeed; we have a highly educated and experienced team to support you as well as a structured education plan for continuous growth and development.

Sponsored further education will include but is not limited to:

  • CAIB 2/3 within your first 6 months
  • CAIB 1 & 4 within your first 1-1.5 years

Are you a fit for Buntain?

Skills and Qualifications:

–       Level 1 Insurance and ICBC experience

–       Completion of some post secondary education will be considered an asset

–       Prior office experience is considered an asset

–       Has excellent to advance computer skills – including Microsoft Office Outlook, Excel, and Word

–       Exceptional customer service – experience working with people and delivering exceptional customer service is a requirement at Buntain

–       People person – Would you describe yourself as having excellent interpersonal and communication skills? Are you a good listener? Buntain cares about their clients and we pride ourselves by hiring the right people who will continue to care and give great service.

–       Passion for life – what are you passionate about?

–       Positive attitude

–       Professional

–       Goal oriented

–       Organization and time management skills are essential

–       High degree of self-motivation, ability to work independently and be a proactive self-starter

–       Proven history of high attention to detail

–       Quick learner

–       Problem solving – Are you someone who can think on their feet?

–       Team player

–       Accountability and integrity – we pride ourselves with having a hard working, honest and reliable team

If you are committed to excellence, believe you could be a valuable addition to the team and would thrive in a dynamic, creative environment of a growing brokerage, then please e-mail your resume and cover letter with references to info@buntaininsurance.com

Salary will be determined by the applicants’ education and work experience

Competitive commission package available

Extended Health/Dental/Life Insurance package available


Position: Personal Lines Assistant / Customer Service Representative (CSR

Start Date: April 5th, 2016

Position will require the successful candidate to work out of the various Buntain Locations: Point Grey, South Granville, Oak Street, Dunbar Street, Southlands


For more information on Buntain Insurance Group of Companies please visit our website: www.https://buntaininsurance.com